Last updated: 07 July 2026

This Refunds & Returns Policy explains how refunds, returns, and replacements are handled for all services and products purchased from Iris Art Scotland, including iris photography sessions, digital artwork, physical prints, and gift vouchers. We comply with UK consumer protection laws, including the Consumer Rights Act 2015.

• Session deposits are non‑refundable.
• If you need to reschedule, your deposit can be transferred to a new date with 48 hours’ notice.

• Cancellations within 48 hours of your appointment may result in loss of deposit.
• If we must cancel due to illness, equipment failure, or unforeseen circumstances, you may choose a new date or receive a full refund of any payments made.

All iris artwork is custom‑made from your own eye image. For this reason, digital artwork is non‑returnable and non‑refundable once production has begun.

Refunds or replacements may be offered if:

• The digital file is corrupted or cannot be opened
• We are unable to complete your artwork due to a technical issue
• You receive the wrong file or an incomplete order

If your print or product arrives damaged, you must notify us within 7 days with photographic evidence. We will provide either:

• A replacement at no cost, or
• A full refund

Small differences in colour, tone, or appearance between digital previews and printed products are normal and not eligible for refunds or returns.

If a return is approved:

• Items must be returned in their original condition and packaging
• You are responsible for return postage unless the item was faulty
• Refunds are issued once the item is received and inspected

• Gift vouchers are non‑refundable once purchased
• They may be transferred to another person
• Lost or stolen vouchers cannot be replaced
• Vouchers are valid for 12 months from the date of purchase

If a refund has been approved:

• Refunds are typically processed within 5–10 business days
• If you have not received your refund after this period, contact your bank or payment provider
• If the issue persists, email us at info@irisartscotland.co.uk

The following cannot be refunded or returned:

• Completed photography sessions
• Custom iris artwork already in production
• Digital downloads once delivered
• Gift vouchers
• Session deposits (unless we cancel your appointment)

For refund or return enquiries, contact: Iris Art Scotland   38 Cow Wynd, Falkirk, FK1 1PU Email: info@irisartscotland.co.uk